Question 1

What makes Synergaid different from other consultancies?

Accepted Answer

We combine deep humanitarian sector expertise with modern technology solutions. Our team has worked in the field and understands the unique challenges organisations face, from limited connectivity to complex reporting requirements.

Question 2

Do you work with small organisations?

Accepted Answer

Absolutely. We work with organisations of all sizes, from grassroots NGOs to large international agencies. Our solutions are designed to scale with your needs and budget.

Question 3

Where is Synergaid based?

Accepted Answer

We're based in Australia but work with humanitarian organisations globally. We've supported projects across Asia-Pacific, Africa, the Middle East, and beyond.

Question 4

How long does a typical engagement last?

Accepted Answer

Engagements vary based on scope. A focused assessment might take 2-4 weeks, while a full digital transformation project could span 3-6 months. We always start with a discovery phase to understand your specific needs.

Question 5

Can you work with our existing systems?

Accepted Answer

Yes. We specialise in integrating with and optimising existing tools and workflows. We believe in building on what works rather than replacing everything.

Question 6

Do you provide ongoing support after a project?

Accepted Answer

We offer flexible support arrangements including training, documentation, and ongoing advisory services. Many clients choose to maintain a relationship for continuous improvement.

Question 7

Are the tools free to use?

Accepted Answer

Yes, all our tools are free for humanitarian organisations. We believe in removing barriers to better programme management and decision-making.

Question 8

Do I need to create an account to use the tools?

Accepted Answer

Most tools work without an account. Creating a free account lets you save your progress and access your work across devices.

Question 9

Can I use these tools offline?

Accepted Answer

We're working on offline functionality for key tools. Currently, most tools require an internet connection, but we've optimised them for low-bandwidth environments.

Question 10

How is my data protected when using the tools?

Accepted Answer

We take data security seriously. All data is encrypted in transit and at rest. We don't share your information with third parties, and you can delete your data at any time.

Question 11

How quickly will I get a response?

Accepted Answer

We aim to respond to all enquiries within 24-48 hours during business days. For urgent matters, please indicate this in your message.

Question 12

What should I include in my initial message?

Accepted Answer

A brief overview of your organisation, the challenge you're facing, and your timeline is helpful. Don't worry about having all the details. We'll work together to clarify your needs.

Question 13

What is humanitarian technology consulting?

Accepted Answer

It's the practice of helping humanitarian organisations use technology more effectively to achieve their missions. This includes everything from selecting the right tools to building custom solutions and training teams.

Question 14

Do you offer pro-bono work?

Accepted Answer

We allocate a portion of our capacity for pro-bono and reduced-fee work with smaller organisations. Contact us to discuss your situation.

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