Help Centre
Questions people usually ask us
A few straightforward answers about working with Synergaid, our services and the tools we build.
We combine deep humanitarian sector expertise with modern technology solutions. Our team has worked in the field and understands the unique challenges organisations face, from limited connectivity to complex reporting requirements.
Absolutely. We work with organisations of all sizes, from grassroots NGOs to large international agencies. Our solutions are designed to scale with your needs and budget.
We're based in Australia but work with humanitarian organisations globally. We've supported projects across Asia-Pacific, Africa, the Middle East, and beyond.
Engagements vary based on scope. A focused assessment might take 2-4 weeks, while a full digital transformation project could span 3-6 months. We always start with a discovery phase to understand your specific needs.
Yes. We specialise in integrating with and optimising existing tools and workflows. We believe in building on what works rather than replacing everything.
We offer flexible support arrangements including training, documentation, and ongoing advisory services. Many clients choose to maintain a relationship for continuous improvement.
Yes, all our tools are free for humanitarian organisations. We believe in removing barriers to better programme management and decision-making.
The Humanitarian Hub is open to everyone. AllyGPT and the AI tools inside the Hub need a free account.
We're working on offline functionality for key tools. Currently, most tools require an internet connection, but we've optimised them for low-bandwidth environments.
We take data security seriously. All data is encrypted in transit and at rest. We don't share your information with third parties, and you can delete your data at any time.
We aim to respond to all enquiries within two business days. For urgent matters, please indicate this in your message.
A brief overview of your organisation, the challenge you're facing, and your timeline is helpful. Don't worry about having all the details. We'll work together to clarify your needs.
We allocate a portion of our capacity for pro-bono and reduced-fee work with smaller organisations. Contact us to discuss your situation.
Still have questions?
We're here to help. Reach out and we'll get back to you within two business days.