Privacy Policy
How we collect, use, and protect your personal information
Last updated June 2026.
At Synergaid, we are committed to protecting your privacy and ensuring your personal information is handled in accordance with Australian privacy legislation (including the Privacy Act 1988 and the Australian Privacy Principles) and international best practices.
Information We Collect
We collect information you provide directly to us, such as when you:
- Contact us through our forms or email
- Subscribe to our newsletter
- Use our tools and services
- Create an account on our platform
How We Use Your Information
We use the information we collect to:
- Provide and improve our services
- Respond to your inquiries and requests
- Send you updates and newsletters (with your consent)
- Comply with legal obligations
Cookies & Analytics
We use Google Analytics (via Google Tag Manager) to understand how visitors use the site so we can improve it. These analytics cookies are not loaded until you accept them via the consent banner shown on your first visit. If you decline, no analytics or advertising cookies are set. You can change your choice at any time by clearing your browser’s site data for synergaid.com.au. Essential cookies needed for the site to function (for example, keeping you signed in) are always active.
Third Parties & Overseas Disclosure
We use trusted service providers to operate Synergaid, including Lovable Cloud (our hosting and database platform) and Google Analytics. Some of these providers may store or process data on servers outside Australia. We share only the minimum information needed to deliver our services and never sell your personal information. We retain personal information only for as long as needed to provide our services or meet legal obligations, after which it is deleted or de-identified.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
Contact Us
If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact us at privacy@synergaid.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.